This year we posed the question, "Tell us in a few sentences about a time that Library staff, services, resources, or spaces had a positive impact on your work," and asked for a few response sentences. Below are the parsed out responses under categories with rough counts to illustrate the number of times a topic was mentioned. On another tab you’ll find the respondents’ full-text statements which give more context to how the statements were made.
staff - 56 mentions
space - 52 mentions
study rooms - 28 mentions
resources - 24 mentions
quiet - 24 mentions
Help Desk - 14 mentions
computers & printers - 13
interlibrary loan - 8
hours - 6 mentions
writing center & tutoring - 6 mentions
furniture - 4 mentions
white boards - 3 mentions
other
staff - 56 mentions
With research.
Awesome staff! *So* helpful with research questions and resources.
I've always been able to get help when I needed (not waiting around for help).
The librarians were always helpful when I needed to find books relating to research papers.
The staff has been really helpful.
The staff is always open and helpful.
Always willing to help.
Using research librarians to get better idea of research projects. Also ILL librarians who went above and beyond in getting hard copies of documents/books to better facilitate research.
Several times the librarians have helped me hunt down hard-to-find articles and books for research projects.
Library staff helped me find the books I needed and quiet spots in the library help me study.
The librarians who've come to some of my classes to offer help, resources for whatever topic we're researching (like my history and religion classes).
Very friendly staff, always happy to help, and answer questions.
Helped to find books for research papers.
Everyone here is super nice . . . Is is clear that you work really hard.
Very friendly, helpful, and approachable.
The library staff has always been helpful.
They helped me with technical difficulty.
Everyone has always been very helpful and kind.
Staff are helpful and respectful.
Staff have always been helpful whether it be helping me find books or etc.
Great staff -- always helpful.
The staff are incredibly helpful and approachable.
The staff have been good at answering questions and assisting me.
Unconditional help an advice. Really friendly.
When I needed help with sources a librarian helped me.
The research librarians are *such* an amazing resource to research projects. Make work easier by helping identify sources.
They were very helpful when I had to find a book for my religion class.
Love it! Always there for help and assistance.
Every person who works here has been extremely helpful any time I have an issue or questions.
So friendly, welcoming and willing to help.
When I lost my keys everyone was very helpful in trying to find them!
I really appreciate how helpful and available librarians have been over my 4 years here at PLU.
The staff is always pleasant and helpful.
The library staff is always kind, enthusiastic and helpful.
There are many times the library staff has helped me out with school work. One time I had to do some work on the computer for video editing, but the staff helped me with renting some headphones because I forgot them.
Friendly staff. Helped me figure out how the library was organized once.
Friendly, helpful, informative.
The research librarians have been fantastic with helping me find sources with my projects.
Everyone is very helpful and there is always a person available to answer any questions.
Awesome staff very helpful.
I had to figure out what movies we had available for public showing. It could've been a nightmare, but the librarians were do helpful!
When I use the books on reserve, the helpers are always very friendly and personable.
Amy has helped me find sources for research! Also everyone was super helpful during last summer when I did my research group.
They helped me with renewing a room which was very helpful.
Great help in finding publications by PLU faculty. Always positive attitude and friendly staff.
Library staff always has a solution for my problems either it's borrowing scissors or watching my book bag until I come back from the bathroom or helping me find a book on the 3rd level.
The staff is always polite and welcoming. It seems that everyone enjoys their job. I've always received help when asked.
Working in IT downstairs has shown me how hard/positive the staff works here.
They are always willing to help find any book within the library and computer managing.
I had a difficult religion class assignment and the resource specialist was awesome in helping me find sources to use.
The library staff helped me out in directing me to the right books that would help me most on my research papers.
I needed a book and the front desk lady totally helped me out for like 20 minutes trying to find the right book for me.
When I had a hard time finding a book, one of the staff went all the way to the 3rd floor to help me. The staff is *always* helpful and friendly.
The library staff is unfailingly helpful.
When I've studied for mid-terms, the library staff was very helpful.
One time I asked a library staff member at the front desk a question, and after I received the answer I decided to brag a bit and show them a poster I had just made and was excited about. The staff member got really excited too, and expressed how much they liked the poster. This made me even more excited to put them up, and made me proud.
One time one of the ladies asked if I was cold.
The staff have been very helpful in making sure students know how and what to research for assignments.
During my freshman year staff at the library helped me and had a positive impact on how I write essays and search for information.
Whenever I have needed help the staff has always helped me.
The library staff have been great in helping me with finding articles related to my capstone project. As a biology major it's hard to find information pertaining to a specific topic we have to research.
I was having trouble finding sources for a paper and the librarians were very informed and helpful.
Everyone is super nice, helpful and kind.
When in a rush for prints the staff got me a print card really quickly and I still made it to class on time.
I work here so they've been mentors! When QASU needed a video the librarians were AMAZING!
I love the librarians! They're so helpful when I have questions on books and research.
Well to be honest I don't attend school here, but I must say the librarian staff was amazingly nice and very, very helpful to me and I thank them so, so much. Thy helped me more than a few times.
Whenever professors require us to use the library the staff is very helpful.
They helped with accessing the library resources.
The library staff has always been super helpful. They are always willing to help me find resources and books. I seem to always be at a loss as to where things are, I I know where to find help.
They are always friendly and helpful. They're a fun group of folks!
Great staff.
The library staff is very accommodating and helpful.
I love the staff.
Library staff have been very helpful in helping me utilize all the resources the library has to offer. They are always efficiently helpful and professional. I appreciate them very much.
The library has been great with helping me find research materials for classes.
They're also super helpful with finding sources here at PLU.
Helped me find the books I needed very quickly so I could spend more time on research. Also, the orientation class on the library databases was very helpful.
Staff were very helpful when I was trying to find scientific articles while writing a research paper.
Once I was looking for an article using a database. A librarian helped me narrow my search, saving me hours of searching! I am so grateful.
Friendly and informative.
When writing and working on my online career portfolio staff too their time to sit and walk me through the website. They also provided direct contacts and availability in case I had questions later.
They always are able to provide help with research.
They are immensely helpful in locating research sources for papers.
The library staff has helped me to do better research and find materials that improved my writing and projects.
Most of the librarians are super nice and friendly and have helped me find sources for history papers.
The library staff has always been kind and helpful resources! Online and in-person they are welcoming and make college easier.
Last year I had to write an extremely long research paper on a topic I was passionate about but had a hard time finding references. The staff helped me find more that I needed.
I couldn't find a book and a staff member helped me find it.
Great. I've had guest speakers here help me and a bible session too. Also research paper help.
Everyone is very kind and considerate! Staff is very approachable.
The library staff is always very helpful with helping with finding resources for research.
All the front desk workers are always positive and happy.
Helpful staff. Friendly greetings.
The front desk is always helpful
helped me with some white board markers and study room reservation!
Always helpful and friendly in each department.
Many thanks for workshops and training sessions, too.
Also the info session.
I love . . . how friendly the staff is.
when I was a 1st year the staff was patient in teaching me how to sue the copier
The staff is always so wonderful. I don't know what I'd do without the Mortvedt Library.
The library is always a nice quiet place to work and the staff are always helpful when I need it.
Also the librarians are always super friendly and a joy to be around.
the library staff never hesitate to help me out when I was looking for something.
Cheerful, approachable, like one big happy family. I always know I can count on the library to help me find whatever I need for school or fun.
People at the help and front desk seem to always be in a good mood. The library staff is always helpful.
I love the set up of the three floor system. The library staff is always great with helping students on research projects and finding new helpful resources to use in the academic projects.
The staff is very friendly.
Also-- love the librarians as they are always helpful when I am looking for books and other resources.
The staff was helpful with finding books for a research project.
the library staff seem so passionate about their jobs, it's contagious!
Front desk staff are so helpful!
staff is helpful
The staff is always able to answer my questions.
I spend all of my study time in the library because of the quiet environment, the resources, and the staff.
The staff are great too!
Also the library staff has been very helpful in helping me find books to write essays.
The staff has always been very nice as well.
And of course the librarians are always very friendly and helpful.
space - 52 mentions
I like the amount of space . . . I like that there is a quiet area and study rooms.
The library is an open place for me to work on assignments by myself or with others.
I feel more focused at the library.
Library is spacious and quiet. I always have a place to work.
The 3rd floor is great when I *really* need to study. I also love the larger tables -- I can spread all my books out and take up space!
The computer lab is a good place for me to focus and get work done.
Quite study space
I absolutely *love* the space and resources the library has to offer.
The library space is the best space to study on campus. It can be quiet, which is important, but I appreciate that it is always well-lit and has good hours,the staff has always been very nice as well.
There's various places to work, areas are comfortable and quiet; there are lots of books I've used for assignments.
Having this place available now that I'm an alum has been really helpful. It's a nice clean community center . . . It also is a very welcoming environment, and I'm always pleased with coming here.
I have spent countless hours studying in the library and have completed many group projects in the study rooms.
I have had multiple hours used in this library to help find a place in order to work on projects.
The third floor is an amazing place for me to get work done.
I love the set up of the three floor system.
I use the library when I need to really get work done, it is a good place to focus.
I love all the study spaces in the library -- the variety of places to study is really helpful when trying to find a quiet place to study.
I am new here and I appreciate the space to work with classmates on projects.
Spaces are very helpful when I am trying to focus. Especially the third floor quiet area.
I really love the seclusion of the bean bag area and how each table in the library has a sort of nice study vibe to it.
Th large study tables in front on the first floor are perfect for group projects, especially when they are close to the computers.
During the morning time when the library is less crowded.
The library is always a nice place to study.
I am my most productive studying on the second floor by the music books.
The third floor is great space for personal study.
I'm nearly always in the library, so I can't think of just one time, but I think it's pretty good overall
This is a great place to really focus!
It was a really good space for me to come to between classes when I was commuting.
I love the third floor atmosphere.
I commuted to school freshman year and the library gave me a pace to go between classes.
It's a comfortable place to study here, everything is great.
Good use for single and group studying.
The library provided a safe, comforting place for me to study.
Since I'm a commuter I spend most of my time in the library. The table near the archives room is where I do most of my studying.
I always come here to study when I need to focus. It's also the perfect pace to meet for group projects or study groups.
Being able to study in a quiet environment.
Good study environment and always quiet where it is suppose to be quiet.
Extremely organized.
it's always clean and well maintained
Spaces: easy to use and reserve study rooms, great privacy.
The different types of spaces on the 3rd floor are good.
Love the quiet 3rd floor, especially the desks that have extra lighting and plugs.
So many places to study.
Library tends to be a nice place to study.
Rooms always clean with ample space.
It's so peaceful and I love having multiple spaces to work especially the little corners on the upper floors.
Even though I am a transfer student and have the transfer student space, I prefer the library. I come here to study almost every day and love that I can focus on my studies in this environment.
I always come to the library whenever I need to study or do homework.
Great work space and multitude of places.
Study spaces are great!
I love the seating areas by the windows and especially all the plants.
A great, quiet place to work (esp. when living areas are distracting).
There's various places to work, areas are comfortable and quiet
study rooms - 28 mentions
The study rooms are also a huge area of study for me. (white boards)
I have spent countless hours studying in the library and have completed many group projects in the study rooms.
The study rooms have given me a quiet place to work.
Study rooms are very helpful.
I have enjoyed the study rooms available. I've used them as a quiet place to study or collaborate on a project with friends. I appreciate the white boards in them as well.
The study rooms are extremely helpful for me as a commuter student.
The study rooms and tables are useful.
I appreciate the availability of study rooms
this semester I have come to use the study rooms at the library every day. It provides a quiet place for me to get everything done.
I love the individual study rooms because they provide a quiet space for study.
I really enjoy the study rooms. I wish they were a bit more accessible.
Love the study rooms!!!
I really appreciate study rooms.
Working in the private rooms
The study rooms have been very important to my studying. I love how I can use the white boards in the study rooms.
I appreciate the study rooms -- perfect for group studying, skype interviews, etc. I also like the whiteboards for doing practice problems or review.
I love the study rooms!
Good private rooms. Ability to meet with groups for collaboration.
Discovering the individual study rooms has been great for me. This library is a boon to the university!
I really enjoy the study rooms on the third floor. They are very useful for studying and using as a space to conduct meetings.
FINALS. I used a study room by myself for 9 hours straight. No distractions, I got an A on my test!
The study rooms have helped me significantly in studying, I enjoy having a place to study where I can safely leave things like me backpack.
Study rooms with white boards for anatomy. Most of the time it is quiet and has lots of space to spread out.
I've always like having the study spaces to calm down and be alone. They are great! :)
The study rooms and second floor study spaces were amazing to me as a commuter student.
The study rooms have always been available and helpful for projects and finals.
I like being able to check out a room to study in, I study better!
It's been awesome being able to get study rooms.
resources - 24 mentions
Great resources, especially when I have needed a quiet space.
Many resources and books.Extremely organized.
I can't think of a time, the books have helped me with papers so many time.
When I first sought out counseling services at PLU, my counselor pointed me to several books on spirituality and healing. The Mortvedt library was able to provide me the materials I needed to move forward in my life.
The library has always had a nice selection of books and resources
24/7 chat is a life saver.
I appreciate the resources available
I like the online library help, and the library section on second floor.
The time I used the databases to find a book.
Well organized sections has helped me with research.
The library's JSTOR account, having Economist and Time magazine subscriptions have been useful.
Great collection of books on religion, economics, and political resources--many selections pertinent to social justice, diversity, and sustainability.
Provided me with articles as well as other sources to help me do well in classes.
Archives rule!
This past summer when I was doing my Mayer fellowship I found so many great sources, and learning how ILL works was invaluable.
In addition, JSTOR and EBSCO.
the resources
As far as resources go, I love the access to OED as well as SPSS, so that's solid.
book needs that I have are conveniently available here
I love how the library is organized. I am a music student and I appreciate how many resources you have!
The library online articles have saved so much time while writing essays.
Articles available through interlibrary and through the databases are *so* helpful!
quiet - 24 mentions
I like that there is a quiet area and study rooms.
A great, quiet place to work (esp. when living areas are distracting).
I spend all of my study time in the library because of the quiet environment, the resources, and the staff.
Love the quiet 3rd floor, especially the desks that have extra lighting and plugs.
Quiet - which is nice. So many places to study.
The quiet floor is where I have lived as a nursing student.
Being a quiet place to study
I rely very heavily on the quiet space and computers that Mortvedt offers.
The library is always a nice quiet place to work
The quiet cubbies or the 3rd floor.
The third floor is amazing.
A quiet and productive space to work when I need it.
The quiet space in the library has allowed me a nice place to work. It has also allowed me a place to come on my down time.
Having a designated quiet space on the third floor helps me stay focused.
I like being able to find a quiet place here to do work; I find myself being very productive here.
The library space is the best space to study on campus. It can be quiet, which is important
There's various places to work, areas are comfortable and quiet
Great resources, especially when I have needed a quiet space.
It provides a quiet place for me to get everything done.
I also love having quiet study options like the third floor & study rooms.
quiet spots in the library help me study.
The third floor is a life saver when I can't seem to focus.
always quiet where it is suppose to be quiet.
Very quiet
Help Desk - 14 mentions
The Help Desk is very helpful.
Helped me out with printing issues
When I first arrived at PLU the help desk was great. The years since have proven to be the same. Always helpful and friendly in each department.
The person at the help desk helped me with print stuff, I was in a hurry to print, he not only reset my password for me, but gave me instruction on how to use printer here.
Have used the Help Desk many times for assistance.
The IT section was helpful to set up my computer, everyone is wonderful and willing to help.
there is always someone to help me with computers, etc. when needed.
I work at the Help Desk and the staff there has always been great and help answer any questions I have.
I was having trouble logging into a computer. The help desk helped me with out me even asking.
Library staff at Help Desk and computer lab have been helpful.
the Help Desk is awesome.
The Information and technology service helped me with wi-fi stuff.
I like the tech help desk was supportive when I had computer problems (like finding my wifi connection).
I have used the help desk quite a bit especially when my computer crashed. The staff is very friendly.
computers & printers- 13
love access to printers, computers
It's been good to have a printing here for emergencies!
I like that there are computers equipped with the Adobe Creative Suite.
Served as a great resource for printing, books, computers.
computers always available
Being able to print class materials.
The surplus of computers is helpful especially considering the availability of printers.
I've used IT for renting equipment. Very useful service :)
Lots of computers to use for printing.
The computers available also help in this regard.
I don't have a printer so being able to print here is a necessity.
I also am *so* thankful to have the design lab and Adobe Creative Cloud for FREE.
the printers and scanner make papers for classes much easier.
interlibrary loan - 8
Interlibrary loan has been incredibly important to my work for my major.
Excellent help with ILL over the years!
When checking for interlibrary loans.
I love ILL
interlibrary loan has also been helpful!
Interlibrary loan!
Also ILL librarians who went above and beyond in getting hard copies of documents/books to better facilitate research.
learning how ILL works was invaluable.
hours - 6 mentions
Being open late during finals is really important!
Quite study space, open late.
Especially the late hours during finals.
The hours it is open are helpful as well.
I appreciate that it is always well-lit and has good hours
the long open hours.
writing center & tutoring - 6 mentions
The writing (center?) is a great place to get some feedback.
The Writing Center help is amazing.
I find the Writing Center to be a great help for my papers.
Writing Center is great and tutoring center helps.
I appreciate the resources available, the tutoring and the long open hours.
furniture - 4 mentions
For group projects tables (table with computer) along with grouped chairs have been awesome.
The single desks on the 3rd floor always helps
I also love the larger tables -- I can spread all my books out and take up space!
The study rooms and tables are useful.
white boards - 3 mentions
I love how I can use the white boards in the study rooms.
I also like the whiteboards for doing practice problems or review.
The study rooms are also a huge area of study for me. (white boards)
other
Also having textbooks available is really helpful for when I need information.
During dead week they provide us with cookies and coffee.