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Pacific Lutheran University

Inquiry. Service. Leadership. Care.

Library Snapshot Day 2015: Appreciations -- all responses

What People Think about the Library

In response to our survey, patrons noted several key words about the library and here they are in a word cloud.

Responses - "What do you like about the library experience?"

Appreciations: What do you like about the library experience?

staff - 99 appreciations

I love that it's a place I can go to study outside of home. I love the helpful staff.

nice staff, good place to study

the friendly librarians!

helpful librarians

I know I'll get work done here. Also the librarians and help desk can pretty much always help or at least try

SO HELPFUL -- they constantly help me with research

helpful library staff

staff are very helpful, and there are plenty of resources for me, and there are plenty of study rooms

staff is friendly and helpful, 3rd floor is very quiet

Library staff are always available and eager to help

The staff is amazing and are always willing and ready to help.

I really enjoy enthusiastic and dedicated service

the librarians are very helpful in helping people find research material

I value the thoughtful and engaged library staff

nice helpful people

everyone is extremely nice and always willing to help

people at the front desk, and help desk are nice

helpfulness of the staff

Everything!! Great staff and resources!!

people are very helpful (staff)

Librarians are very helpful, sometimes not the most friendly

very friendly librarians and lots of sources/help. good place to study

everyone is helpful

Everyone is friendly and finding books is fairly easy

the librarians are super helpful!

all the workers are very friendly

people, environment, cleanliness, very streamlined!

nice librarians

the people are nice and helpful

people, quiet for the most part, easy

friendly and engaging staff

friendliness

librarians are awesome! very nice and helpful

I love how helpful everyone is and how much the help desk knows when you are having trouble with a computer, etc.

Love the tiered quiet levels -- allowing for cooperative studies. The subject-specific librarianns for insight into research.

The staff has been very helpful and polite

helpful librarians, study rooms

Librarians are always friendly and willing to help

I appreciate the librarians and how accesible/hlpful they are!

someone is always able to help, usually lots of computers open

the librarians

Plenty of people to help -- I like the quiet levels of he floors

there is always someone around to help ig you have questions

I love how helpful assistants/librarians/tech is!

people are nice

the librarians and student workers area always super helpful!

helpful attendants

staff is helpful

helpful staff and organized well

the many different study spaces and helpfulness of the staff

all the staff are helpful and kind

front desk and help desk very helpful

I like the library staff -- they are always available, helpful, and smiling

the staff are always helpful when I have questions or issues. I love that I feel important.

I like how helpful the research librarians are. And how they've given no access to surrounding libraries

librarians are always helpful

I love the the students and staff are all willing to help

I love the librarians and the quiet of the 3rd floor. I can only study in the library.

kind front desk workers, ILLIAD is a super great and easy to use system

I love the librarians, as well as the floor divisions (quieter the higher you go)

the staff are wonderful and helpful

great place to study.  skilled librarians

the (illegible) of the floors and employees

helpful librarians

friendly service but crowded

Great place to study and meet friends for study groups. I appreciate the helpful staff and large selection of resources!

the librarians are always helpful

helpful staff

I can ask anyone for help and not be uncomfortable

friendliness of the staff

there is almost always someone available to help with something!

I like Iwona's smile and her helpfulness

nice, quiet, helpful librarians

good place to study and good librarians

I like that the librarians are very helpful in different aspects

I appreciate the helpful staff.

I like how helpful the librarians are

always helpful and are about students' care

always available help!

the staff is amazing & helpful

staff is always friendly, helpful, and efficient

everyone is friendly and very willing to help

librarians are helpful and lots of space to study

helpful, extremely nice

the staff are nice and helpful whenever I come in

it is very welcoming!

nice people and a great place to do work

friendly staff

the hours and the resourcefulness of the librarians

I like the people, the quiet, and the comfy furniture. And the free food during finals. Thank you for being a great library.

I like that all of the workers are super helpful

that someone is always willing to help me with my work

people are helpful, and students respect the quiet atmostphere

staff helpfulness

the librarians are beyond helpful and caring

everyone is so helpful!

great help in finding what I had a hard time looking for

very friendly, helpful staff

helpful people

 

quiet/quiet floors - 81 appreciations

IGood place to do homework. Help Desk is helpful

space, noise level options, computer/printer/scanner access

printing and scanning, quiet study space

getting my research, work, and printing done all in one place

large areas for group/individual study, print/copy

I love that it's a place I can go to study outside of home. I love the helpful staff.

nice staff, good place to study

I know I'll get work done here. Also the librarians and help desk can pretty much always help or at least try

very friendly librarians and lots of sources/help. good place to study

people, environment, cleanliness, very streamlined!

the many different study spaces and helpfulness of the staff

I love the librarians and the quiet of the 3rd floor. I can only study in the library.

great place to study.  skilled librarians

Great place to study and meet friends for study groups. I appreciate the helpful staff and large selection of resources!

good place to study and good librarians

librarians are helpful and lots of space to study

nice people and a great place to do work

I can get work done here

I love how it's a common meeting place. And I love the three floor options

the ability to study well

I really think of it as a valuable resource for study

a good place to work on books

it provides a quiet, focusing atmosphere for me to study in

it is very quiet and well kept, I like doing my homework in here!

it's a great place to come study and get help

provides a calm resourceful place to study and hang out

the third floor allows for peace

I can get work done

I like how I can get all work done here and get help when I need it

variety of books and available study rooms, 3 floors!

I like tht it has levels of quietness and it's always available

I love that it is open when I need it to be. Whenever I can't focus at home I can come here.

quiet but can still be a social place

I like how relaxed it is and how many study spaces there are

a great place to get information and to study!

library is a good place to study

I can certainly get work done

calm environment

a nice place to study and do (illegible)

the overall atmosphere helps with study habits

It's a nice place to study and get work done

I like being able to study with friends

privacy

so many study environment options

very helpful and resourceful, good study environment

I can always find a place to work quietly

comfy, quiet place to study

good place to get projects done, work with groups

helps me focus more on my studies

great place to study and concentrate

It's big with a lot of space to sit for different reasons (group work, individual work)

Great space for the community/students to learn.study!

It provides me a place to focus and study away from distractions

a lot of space for everyone to come study

I like how it is a place where I can go and relax between classes. I commute.

it's always inviting

I love the atmosphere of studying and nice feel it has

its a very nice place to study

the great atmosphere

It's a great place for group or individual work

quiet, open almost 24/7, a great place to study

It's convenient and I can easily get my work done in a quiet and professional environment

I love that I can come here and do work and have my questions answered if need be

I like that it gives me a focused space to work

borrowing books is free and atmosphere is good

It's a good place to focus and get work done efficiently

gives me a nice environment to study

I like that it gives me space to get work done without distraction

the atmosphere is perfect for research

I appreciate the library because its my escape from my house when I need to study!

The fact that I can come in at almost any time and have a quiet place to study

I like that I can come to the library and learn in a peaceful environment

how quiet it is, great environment for studying, food is nearby and available. Also that it ok to eat while studying here.

I can chill-study or serious-study and I LOVE how the community is welcomed

I love how its always quiet and a great place to relax and study!

It's quiet and aesthetically pleasing

I like that there is space for group and individual studying

there is a space/place for whatever I need to do

the quality of the environment

it's a quiet and friendly environment

 

general/services - 51 appreciations

The hours of availability for employees at the library and the use of the library itself

when open late and available for help

how it is well organized, clean, and there are plenty of computers

I like the people, the quiet, and the comfy furniture. And the free food during finals. Thank you for being a great library.

at least on the third floor its quiet, ILL is great

Quiet third floor and ILL

I do like the levels of quiet when they are followed. I like the variety of the books. ILL is good

it provides an excellent service to the students, as well it helps when is study time the division of rooms

I like the available space, resources and first floor

very friendly librarians and lots of sources/help. good place to study

Great place to study and meet friends for study groups. I appreciate the helpful staff and large selection of resources!

I like how I can get all work done here and get help when I need it

variety of books and available study rooms, 3 floors!

a great place to get information and to study!

very helpful and resourceful, good study environment

I love that I can come here and do work and have my questions answered if need be

borrowing books is free and atmosphere is good

Everything!! Great staff and resources!!

helpful staff and organized well

kind front desk workers, ILLIAD is a super great and easy to use system

It has been wonderfully helpful

very helpful

I like that I can come here and get help if I need it

I like how you have space and can easily get help

helpful

it's easy to access and get help

so many resources!

caters to students needs

I have had nothing but good experiences

I really enjoy my library experience, very peaceful

I appreciate the academic resources

I like how easy it is to find resources and the help that is available

reference books

absolutely nothing. I went to the third floor one time and almost died because I hated it.

plenty of resources

help is always available and accessible

it is so close to the dorms

the interlibrary loan feature

the interlibrary loan service

I like that the majority of my research needs are met. I've found just about everything during my PLU tenure.

available assistance/tutor program

I love having ILL available to undergrads.

so many resources to use

Good help when asked questions and always has what I need.

the journals available

The layout -- unique, comfortable, and logical

always resources for what I need!

everything is made so convenient for the students using it

how efficient it is

I've had nothing but good experiences

helpful in what you need

training excellent

 

study room - 41 appreciations

space, noise level options, computer/printer/scanner access

I love the librarians and the quiet of the 3rd floor. I can only study in the library.

it provides a quiet, focusing atmosphere for me to study in

it is very quiet and well kept, I like doing my homework in here!

I like tht it has levels of quietness and it's always available

quiet but can still be a social place

quiet, open almost 24/7, a great place to study

I love how its always quiet and a great place to relax and study!

It's quiet and aesthetically pleasing

it's a quiet and friendly environment

computers, 3rd floor

3 different floors, water fountains, computers

it's quiet, lots of people, good computers, comfy chairs

that the internet works and the varying level of quiet on the floors

staff is friendly and helpful, 3rd floor is very quiet

people, quiet for the most part, easy

Love the tiered quiet levels -- allowing for cooperative studies. The subject-specific librarianns for insight into research.

Plenty of people to help -- I like the quiet levels of he floors

I love the librarians, as well as the floor divisions (quieter the higher you go)

the (illegible) of the floors and employees

nice, quiet, helpful librarians

people are helpful, and students respect the quiet atmostphere

the top 2 floors are very quiet -- that's for the better

three floors that get progressively quieter

The silence in third floor

I like that the three levels are different noise levels

different volume levels for different floors

different noise levels

nice and quiet

the different floors of how quiet you want to be

at least on the third floor its quiet, ILL is great

the graduation of noise level acceptance -- there's always a place to match my study needs

Quiet third floor and ILL

the various floors and how they have different noise levels

it is quiet and clean

the different areas, you can really choose what environment you want to be in

I do like the levels of quiet when they are followed. I like the variety of the books. ILL is good

I appreciate the 3rd floor enforced quiet hours

I like the quiet rules for the 2nd & 3rd floors

3 different floors that have different quiet levels

quiet clean place to work

 

hours - 18 appreciations

quiet, open almost 24/7, a great place to study

it is open at extensive hours, it has great study room availability

I love that it is open when I need it to be. Whenever I can't focus at home I can come here.

the late hours!

It is late enough for working students to use it

I love the hours

Open long hours

I think it's great, love the hours

The hours of availability for employees at the library and the use of the library itself

how it's open late during finals week

it's open late

The access (hours . . .)

more open hours

finals week

availability

I love the hours it really suits my student lifestyle

good hours

when open late and available for help

 

computers - 14 appreciations

someone is always able to help, usually lots of computers open

the computers work well and their location is good

the resources available (computers, printers, scanners, media computers, etc.)

I like how many computers there are

lots of computers, cozy

computers, 3rd floor

computers work well!

3 different floors, water fountains, computers

The study rooms and computers

space, noise level options, computer/printer/scanner access

it's quiet, lots of people, good computers, comfy chairs

number of computers provided

how it is well organized, clean, and there are plenty of computers

computer availability

 

study room - 13 appreciations

I really think of it as a valuable resource for study

help desk is awesome. study rooms are awesome too.

The study rooms and computers

staff are very helpful, and there are plenty of resources for me, and there are plenty of study rooms

helpful librarians, study rooms

study rooms

can reserve study rooms

study rooms

study room availability

it provides an excellent service to the students, as well it helps when is study time the division of rooms

it is open at extensive hours, it has great study room availability

study rooms provide great quiet spaces

availability of study rooms

 

furniture - 8 appreciations

3 different floors, water fountains, computers

it's quiet, lots of people, good computers, comfy chairs

I like the people, the quiet, and the comfy furniture. And the free food during finals. Thank you for being a great library.

snacks during finals. lots of tables/space

I like the table space and the waterbottle fill stations

lots of desk space -- room to spread out

there is always a place to sit

comfortable study places and chairs

 

help desk - 8 appreciations

I love how helpful everyone is and how much the help desk knows when you are having trouble with a computer, etc.

front desk and help desk very helpful

cleanness, help desk

Help Desk! DVD section

help desk is awesome. study rooms are awesome too.

Good place to do homework. Help Desk is helpful

the help desk is awesome

love the help desk function

 

clean - 6 appreciations

it is very quiet and well kept, I like doing my homework in here!

it is quiet and clean

quiet clean place to work

people, environment, cleanliness, very streamlined!

cleanness, help desk

how it is well organized, clean, and there are plenty of computers

 

access - 5 appreciations

everything is easy to find

access to a lot of wonderful books and Ebscohost is great

access to lots of journals, other resources

the website is easy to use

research

 

printers - 4 appreciations

space, noise level options, computer/printer/scanner access

I like that I can come here and use the printers

printing and scanning, quiet study space

getting my research, work, and printing done all in one place

large areas for group/individual study, print/copy

 

food and drink - 4 appreciations

I like the people, the quiet, and the comfy furniture. And the free food during finals. Thank you for being a great library.

snacks during finals. lots of tables/space

how quiet it is, great environment for studying, food is nearby and available. Also that it ok to eat while studying here.

lollipops at the front desk

 

wi-fi/network - 1 appreciation

that the internet works and the varying level of quiet on the floorsstaff - 99 appreciations